BPO Services

BPO Services


Data Management and Research

NRG has a specialized itself towards providing Internet Research and Data Management outsourcing services.

We assist clients with improved utilization of time, resource and their wealth. This in turn helps in involving their bottom-lines become involved further in innovative cost reduced pragmatic solutions.

Our Services:

Web Research
Data Mining
Data Feed Services

Contact Center Services

New RAMPgreen is amongst the leaders in delivering quality-driven Contact Center Services. Years of experience has helped us to build robust processes which enable us to continuously improve performance at all levels. Through our services, our clients have experienced significant improvement on their customer satisfaction quotient.

Customer Support

Customer support service is the key differentiator in fast paced customer service industry. Customers expect more than just mere service. They need quick resolution to their problems and an enhanced support experience. With the changing technology standards, one needs to provide support through modern preferred modes of communication.

At New RAMPgreen, we understand the importance of customer interaction and effective problem resolution. We emphasize on enhancing the customer experience within the first contact by serving prompt, accurate and complete responses to achieve final resolution. Our operations leverage full range of contact center technologies such as Client/Media interactions, Data Management and Analysis, Infrastructure and Security which includes handling automated solutions such as IVR and Auto Email/SMS to facilitate a differentiating customer contact management solution.


Technical Support

New RAMPgreen knows the importance of delivering cost-effective and world-class technical support. New RAMPgreen’s technical support is an easy and efficient way to minimize on technology investments and maximize on customer experience.

We offer full range of technical support from Tier-1 handling of simple and common issues to Multi-Tier application support, employing seasoned technical experts to address complex issues. From end-of-life support to complex technical support our customers are realizing increased customer experience and ROI (Return on Investments).

Hardware and Software Product Support for:

Product Registration and Installation of Networking Devices
Configuration of Wireless and Wired Network Devices
Troubleshooting of High End Products (Entertainment and Storage Network Devices)
RMA Authorization of faulty units
Support Services and Hardware Up-selling
Storage and Networking Equipment
Remote Desktop support
Multimedia product support (Installation /Feature Support/Different gadget compatibility/License Key issue)
Server & Peripherals
Knowledge base Content Management
Technical assistance on Data Storage capability/Recovery/Backup
Premium Tech-support for Out of Support /Out of Warranty/Third party product
Warranty Management Services
Technical Escalations

Customer Loyalty

Customer satisfaction is a prerequisite step in the fast paced customer service industry that enables customer loyalty. With years of successful significant inbound calling experience and program management capability, New RAMPgreen have been able to consistently provide effective customer loyalty to its clients. For we understand the importance of a customer and effective problem resolution given builds up a justifiable customer loyalty. New RAMPgreen provides customer support services that promises of enhancing customer experience and loyalty.


Providing quality customer service is a differentiating factor in every competitive business landscape. New RAMPgreen builds value for its clients by helping them achieve the desired higher revenues through pre and post-sales services by meeting the customer satisfaction bar. New RAMPgreen offers services to generate leads, create up and cross-sell opportunities in penetrating deeper and wider in the desired market.